Digital Delivery

All of our products are delivered electronically via email.
Once your payment is successfully confirmed, your digital product will be automatically sent to the email address provided at checkout. No additional steps are required.

Delivery Timeframe

Most orders are delivered within 30 minutes or less after payment confirmation.
If you do not receive your product within this timeframe, please check your Spam or Promotions folder. If it's still missing, contact our support team at contact@frezlo.com for prompt assistance.

Download Issues

If you experience any of the following issues:

  • The download link has expired

  • The file is corrupted or inaccessible

Please reach out to us at contact@frezlo.com, and we’ll provide a quick resolution.

Remote Delivery Support

For products that require installation or activation support, we offer optional remote assistance via AnyDesk or similar tools.
Our team is available Monday to Friday, 10:00 AM – 6:00 PM (BST).

Order Cancellation

If your product is not delivered within the expected timeframe due to a technical issue on our end, or if you wish to cancel your order before delivery, you may be eligible for a cancellation.
Please refer to our Order Cancellation Policy for full details.

Refunds

If you receive a digital product that is corrupted, inaccessible, or does not function as described, you may qualify for a refund.
To learn more about eligibility and how to submit a request, please visit our Refund Policy.

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:

Business Name: frezlo.com

Email: contact@frezlo.com

Address: 99 Rossington Road , Sneinton, Nottingham, NG2 4HX, United Kingdom

Phone Number: +44 115 791 0751

Opening Hours: Monday to Friday - 10:00 AM to 6:00 PM (BST)