REFUND POLICY

Your satisfaction is important to us. Because our products are delivered electronically, a few extra safeguards are in place to ensure every purchase is secure and transparent.

1 Digital-Only Delivery

All items are provided as immediate downloads or emailed activation codes. Once a product has been sent, the sale is generally final.

2 When Refunds Are Not Possible

We’re unable to issue a refund if:

• You purchased the wrong product, version, or platform.
• You changed your mind after the download link or code was delivered.
• The software is incompatible with your device, unless our product page stated otherwise.
• Activation fails because of previous unofficial or altered installations.
• A code, download link, or account was shared with a third party.

3 Situations Eligible for Review

A refund or replacement may be approved when:

1. Non-delivery – Our system fails to send your product and our support team cannot provide it within the promised timeframe.
2. Invalid code – The code we supplied is unusable or shows as already redeemed (verified by our team).
3. Technical fault on our side – A server or file error prevents you from downloading the product.

To start a review, email contact@frezlo.com within 7 days of purchase and include any error messages or screenshots that help explain the issue.

4 We’re Here to Help First

Most installation or activation problems are solved quickly with our free remote or email support. Please reach out before requesting a refund, our specialists are available Monday to Friday - 10:00 AM to 6:00 PM (BST)

5 Disputes & Chargebacks

Opening a payment dispute before contacting us disrupts the resolution process. We kindly ask that you allow our support team the opportunity to assist you first.

Questions?

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at: